FAQ
Will my information remain confidential?
Your confidentiality and privacy is important to us. We are happy to discuss our commitment to confidentiality in greater detail with you, as well as explain any limits and exceptions to confidentiality in our work. Please give us a call at (403) 815-0271.
How am I matched with a therapist?
Our intake coordinator will work with you to understand your relationship needs and concerns and will fit you with the therapist that is right for you and your partner. You may read more about our therapists under the specialists section of the website. Our therapists have specialized training, skills, and expertise in couples counselling approaches and are able to serve clients of diverse relationships.
What can I expect in the first meeting?
What if I am in a relationship and my partner won’t attend counselling?
Sometimes partners may not be ready to join you in couples counselling. You may start your relationship work individually in order to reflect on aspects of the partnership you have power and control over. Our therapists are trained to build your curiosity about your relationship needs and how best to express these needs in your partnership. In any partnership, feedback is an important part of communication. If we can change your ways of relating and expressing yourself, it may improve challenges experienced in the partnership and may break unhealthy patterns of relating or communicating with one another.
How long is the session?
What are your service fees?
What are the reasons couples decide to get help from you?
Are couples counselling services/therapists covered by Health Insurance?
What if I need to cancel?
Please contact your therapist immediately via email, phone, or by using our JaneApp in the event you need to cancel your arranged session. Cancellations less than 24 hours or within 1 business day will be charged at the full session fee. It is your responsibility to ensure your therapist is aware of your cancellation notice.
How can I reach my therapist?
Where do I park?
We are pleased to offer you free parking at the time of your session. There is free 90 minute visitor parking behind the building. There is also 1 hour parking on 17th Avenue and 2 hour parking on 17th Street. For more information on where to park, please take a look at the directions and parking map below.
What if I have an emergency situation before our next appointment?